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FAQ

Welcome to DesertCat shop! Thank you for shopping with us.

Production Process

The current production time for our custom made products is 3-6 business days. This does not include shipping time.

Our products are made especially for you which is why the production process takes a bit longer. Making products on demand instead of in bulk helps reduce overproduction, so thank you so much for making a thoughtful purchasing decision.

Shipping

Currently, we only ship to a USA address. No international shipping.

After your order is completed at the printers your package is sent out to you to be shipped and you'll be able to track your package.

*NotePlease make sure your shipping address is correct at checkout. Your apartment or suite number must be added for proper Delivery. Please send us an email if you must change your shipping address, ie moving etc. and we will be happy to do so as long as it hasn't already shipped.

Return/exchange/refund policy

Our return/exchange/refund policy is a standard industry policy. Due to the nature of personalized, handmade, custom-made items, all sales are final.

However, if you do receive an item that's damaged please send us an email immediately with a clear photo of the issue. We just need the photo so the production team can see their mistake and we'll be more than happy to replace the item for you.

We want you to be happy with your purchase so please don't hesitate to email us with any issue, or just stop by and say hello!

Thank you, again!

DesertCat shop